General Manager

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

The General Manager (GM) role requires strong leadership and financial management skills, and is responsible for overseeing day-to-day business activities and team management to ensure customer satisfaction and financial objectives by managing overall sales, installation, service, retention, financials and escalation management for the Branch and/or geographies they manage.

Ensures high operational excellence standards, through equipment availability and reliability to customers.

This leader is expected to model the following Operating Pillars/Principles:
• Trust
• Energy
• Competence

How you will do it

Financials

• Owns the day-to-day business activities and team management to ensure customer satisfaction and financial objectives are met.
• The GM will be responsible for the profitability and cost control measures of their territory while aligning departmental goals with company objectives
• Works with local team to ensure financial objectives are met through accurately forecasting, analyzing and driving the business processes for all departments.
• Helps lead profitable sales growth with local sales team, achieving the financial goals and increasing the growth and profitability of the branch office
• Responsible for operating within an approved financial budget, which includes direct costs, indirect costs, accounts receivable, including collections and profitability.
• Pursue business development opportunities that support the branch’s overall revenue and profit goals; continuously cultivate a strong book of business

Leadership
• Provides coaching and support to all the branch team members in managing the day-to-day business processes through implementation of business best practices and service applications.
• Promotes a solid, positive team environment within the branch. Leads the branch team in a manner that continually improves employee morale, provides for disciplinary consistency, fairness, and training effectiveness.
• Responds to indicators of problems with training, coaching, resources and ideas to mitigate problems.
• Ensures training, communication, measures and reinforcement of processes and applications.
• Implements and maintains delivery standards that support profitable growth through effective execution of work.
• Performs other duties related to customer satisfaction, actualization of strategies within the organization, development and maintenance of local business plans, and account management of customers.
• Works closely with team members to help achieve their personal goals and to identify growth opportunities.
• Partners with HR for the hiring, performance management and termination of Branch employees, assisting with the recruitment and onboarding strategy for the branch valuing the new hire experience and your participation in delivering a Best-in-Class hiring and onboarding experience.
• Communicates job expectations and fosters a climate conducive to optimizing performance and outcomes
• Utilizes strategic scheduling and personnel combinations to enhance profitability.
• Works with team to develop and execute the Branch’s short, mid and long-term strategy.
• Develops relationships with key influencers, and regularly attends openings, trade events and trade shows.
• Develops and maintains knowledge of competitors pricing structures, marketing and employee compensation strategies.
• Safeguards company assets and holds others accountable to do the same.
• Review tech commissions for accuracy
• Review KPI’s daily and take action where needed.
• Ensure field techs are using Service Trade properly.
• Addresses issues and problems with training, coaching, and resource allocation to mitigate problems.
• Ensures training, communication, measures, and processes are effectively implemented and maintained.
• Collaborates with HR for employee hiring, performance and terminations.
• Develops and executes the branch's short-, mid-, and long-term strategies.
• Provides coaching and support to branch team members in managing daily business processes, implementing best practices, and service applications.

Additional Skills/Qualifications
• Lead growth Ability to obtain, understand, and leverage market intelligence in the design of strategies to target and establish new client relationships and strengthen existing relationships
• Technical aptitude to include data analysis and presentation
• Change leader with ability to be agile and initiate and embrace change.
• Industry experience preferred but not required
• Fosters a customer-focused approach to operations, sales, and service
• Ensures efficient operations through adherence to policies and procedures and process excellence. Maintains compliance with applicable government regulations.
• Ensures health, safety and regulatory responsibilities are followed.

• Industry experience i.e., FA, SPHZ, SP, EXT
• 5yrs plus in management role in industry
• Experience in leading sales, service, and/or install teams
• 5+ P&L responsibility
• Experience in forecasting and budgeting
• Managed multiple debts with total team size of 30 plus
• Work onsite
• Some travel required (less than 10%)
• High school diploma or equivalent required

At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks!

• Employee Ownership Program
• Company-paid training programs and on-the-job training.
• Tele-health services if healthcare coverage is elected
• 401K plan with up to a 4% company match
• Medical, Dental and Vision Insurance effective the first of the month following your start date
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• 7 Paid Holidays annually

Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation.In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression MFS competes with the top fire protection companies in the country. But few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Min: USD $115,000.00/Yr., Max: USD $135,000.00/Yr.