Dispatcher

The Dispatcher at Marmic Fire & Safety is responsible for overseeing all scheduling and dispatch-related activities for a team of Technicians within a specific geography. The role includes implementation of operational best practices and Standard Operating Procedures relating to appointment creation and job scheduling. The Dispatcher will be expected to work directly with Customers to determine acceptable schedules for outstanding work, and assign Technicians appropriately according to their skills and territory.

Scheduling Management:

• Ensure that Technicians are provided a full day of scheduled work according to their working hours.
• Leverage routing optimization tools provided to drive Technician productivity and reduce drive time between appointments.
• Communicate timely with customers regarding scheduling and rescheduling of appointments.
• Minimize missed appointments through load balancing and real time oversight of job completion throughout the day.
• Maximize Technician productivity by assigning additional work in real time as Technicians run ahead of schedule or additional capacity presents itself.
• Follow scheduled work through to completion including technician clock events and required paperwork.

Process Improvement:

• Continuously identify areas to reduce or eliminate rework.
• Actively participate in the process of standardizing and improving procedures and the use of existing and new toolsets as they are introduced.
• Adherence to the Marmic Standard Operating Procedures regarding the creation, scheduling, and dispatching of Service work.

Reporting and Analysis:

• Review KPI's throughout the monthly cycle and adjust personal activities to meet predetermined performance towards targets.
• Identify and report opportunities for improvements regarding Technician Productivity or Job Completions per Day.

• Associates Degree Preferred.
• 2+ years of experience in an scheduling/routing function or related operational role.
• Strong communication skills with demonstrated success working across teams in a matrixed organization.
• Ability to manage multiple commitments and time-sensitive priorities in a fast-paced environment.
• Sound judgment and exceptional problem-solving skills.
• Process-oriented mindset with a focus on continuous improvement.

• Experience with Fire Industry technologies and/or regulations.
• Experience working with commercial clients of varying levels.
• Experience working in a standardized operation with a focus on scalability and redundancy.

Beyond competitive pay, you can receive other great perks. We offer the following featured benefits for full-time employees:

• Paid Weekly.

• Company paid training programs and on-the-job training.

• Sign-on bonus potential.

• Tele-Health services if Healthcare coverage is elected. 

• 401K plan with up to a 4% company match.

• Vision, Life, Dental, Accidental, Long-Term and Short-Term Disability.

• 19 days of PTO and Paid Holidays.

• Company Cell Phone and additional IT tools.

• Company Uniform and Boot allowance.

• A company vehicle, with maintenance care and fuel card.

• All necessary tools and equipment to perform the job.

Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression MFS competes with the top fire protection companies in the country. But few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.