Service Manager

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

The Service Manager at Marmic Fire and Safety is responsible for overseeing and enhancing the company’s service operations, including the maintenance, inspection, and repair of fire protection systems and safety equipment. This role involves managing a team of service technicians, ensuring high-quality service delivery, and maintaining strong client relationships. The Service Manager will ensure that all service activities are completed efficiently, comply with regulatory standards, and meet customer expectations.

Service Operations Management:

• Oversee daily service operations, including scheduling, dispatching, and coordinating service calls for maintenance, inspections, and repairs of fire protection systems and safety equipment.
• Ensure that all service activities are conducted in accordance with company policies, safety regulations, and industry standards.
• Partner closely with sales to align service delivery with customer needs and support business growth.

Team Leadership and Development:

• Lead, mentor, and manage a team of service technicians, providing guidance, training, and support to enhance their performance and technical skills.
• Develop and implement training programs to keep the team updated on the latest technologies, safety practices, and industry standards.
• Foster a collaborative work environment across the team

Client Relationship Management:

• Act as the primary point of contact for clients, addressing service inquiries, resolving issues, and ensuring high levels of customer satisfaction.
• Build and maintain strong relationships with clients by delivering exceptional service and effectively managing service agreements and contracts.
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Quality Assurance and Compliance:

• Ensure that all service work meets quality standards and complies with relevant codes, regulations, and company policies.
• Conduct regular quality inspections and audits of service work to ensure adherence to safety and operational standards.

Process Improvement:

• Identify and implement process improvements to enhance the efficiency and effectiveness of service operations.
• Utilize feedback from clients and service technicians to make data-driven decisions and continuously improve service delivery.

Budget and Resource Management:

• Manage service department budgets, including labor, materials, and equipment costs, ensuring that expenses are controlled and service operations remain within financial constraints.
• Optimize resource allocation and scheduling to balance workload and maximize productivity.

Reporting and Documentation:

• Prepare and present regular reports on service department performance, including key metrics such as service response times, customer satisfaction, and operational efficiency.
• Maintain accurate records of service activities, including service orders, work performed, and client interactions.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• Minimum of 3 years of experience in service management or a similar role within the fire protection or safety equipment industry.
• Proven leadership achievements including a record of building collaborative teams, fostering a supportive environment, and removing obstacles to drive high performance and employee engagement.
• Expertise in building the team’s technical skills through mentorship and development.
• Demonstrated experience as an effective partner to sales teams, supporting strategic initiatives and customer engagement.
• Strong understanding of fire protection systems, safety regulations, and industry standards.
• Excellent problem-solving, communication, and organizational skills, with the ability to manage multiple priorities effectively.
• Valid driver’s license with a clean driving record.

• Relevant industry certifications (e.g., NICET, CFAA) and experience with fire safety equipment and systems.
• Experience with service management software and tools.
• Experience in fire protection sales and/or estimation 
• Bachelor’s degree in Engineering, Fire Protection Technology, Business Administration, or a related field.

At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks!

• Employee Ownership Program

• Medical, Dental and Vision Insurance effective the first of the month following your start date

• Tele-health services if healthcare coverage is elected

• 401K plan with up to a 4% company match

• Accrual of up to 13 days of Paid Time Off (PTO) in your first year

• Company vehicle with maintenance care and fuel card

• 7 Paid Holidays annually

Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression MFS competes with the top fire protection companies in the country. But few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.