Marmic Fire & Safety is seeking a highly skilled and experienced Senior IT Support Technician to join our IT team. This role is critical for ensuring the smooth operation of our IT infrastructure and providing advanced technical support to end-users. The Senior IT Support Technician will be responsible for diagnosing and resolving complex technical issues, managing IT projects, and overseeing the implementation and maintenance of IT systems and equipment. The ideal candidate will have extensive experience in IT support, excellent problem-solving skills, and a strong ability to manage multiple priorities effectively.
This position reports to the IT Business Systems Manager and requires travel up to 50%.
Advanced Technical Support:
Provide high-level technical support for hardware, software, and network issues, resolving complex problems and escalating issues as needed.
Troubleshoot and diagnose issues related to desktops, laptops, printers, mobile devices, and other IT equipment.
Ensure timely and effective resolution of support tickets and service requests, maintaining high levels of user satisfaction.
IT Systems Management:
Oversee the installation, configuration, and maintenance of IT systems, including cloud based systems, network devices, and software applications.
Monitor and manage system performance, performing regular updates, patches, and backups to ensure reliability and security.
Implement and manage IT infrastructure projects, including system upgrades, migrations, and new technology deployments.
Network and Security Administration:
Administer and support network infrastructure, including switches, firewalls, and related equipment, ensuring network security and performance.
Implement and maintain security measures, including antivirus software, intrusion detection systems, and data encryption protocols.
Conduct regular security audits and vulnerability assessments to identify and address potential risks.
User Training and Documentation:
Provide training and support to end-users on IT systems, software applications, and best practices for security and productivity.
Develop and maintain comprehensive documentation for IT systems, processes, and procedures.
Create user guides and training materials to facilitate the adoption of new technologies and tools.
Project Management and Coordination:
Lead and coordinate IT projects, including system upgrades, deployments, and integrations, ensuring successful completion within scope, timeline, and budget.
Collaborate with other IT team members and departments to identify and address technology needs and requirements.
Manage relationships with external vendors and service providers, overseeing contracts, service agreements, and performance.
Troubleshooting and Problem Resolution:
Act as a point of escalation for complex technical issues, providing expert guidance and resolution.
Analyze and resolve recurring technical problems, implementing long-term solutions to prevent future issues.
Stay current with industry trends, emerging technologies, and best practices to continuously improve IT support and services.
M&A
Support M&A initiatives through user migration, system setup, hardware replacement, phone and mobile support, and end-user training
Occasional travel related to M&A, performing site assessments, user setup and onboarding
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Associate degree in Information Technology, Computer Science, or a related field is preferred, but not mandatory.
Minimum of 5 years of experience in IT support or a related role, with a strong background in troubleshooting and resolving technical issues.
Extensive knowledge of IT systems, networks, hardware, and software, including experience with Windows environments.
Proven experience in managing IT projects, including system implementations, upgrades, and migrations.
Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues effectively.
Excellent communication and interpersonal skills, with the ability to provide clear and concise technical support and training.
Ability to work independently and as part of a team, managing multiple priorities and projects simultaneously.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, Google Work Space) are preferred.
Beyond competitive pay, you can receive other great perks. We offer the following featured benefits for full-time employees:
Paid Weekly.
Tele-Health services if Healthcare coverage is elected.
401K plan with up to a 4% company match.
Medical, Dental and Vision Insurance effective the first of the month following your start date.
Accrual of up to 13 days of PTO in your first year.
7 Paid Holidays.
Company Uniform allowance.
All necessary tools and equipment to perform the job.
Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation.In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression MFS competes with the top fire protection companies in the country. But few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.